MY PRODUCT ARRIVED, BUT IT IS DAMAGED. WHAT SHOULD I DO?
We are sorry your product wasdamaged. Please send us a picture of any damage to firstname.lastname@example.org withyour contact information. We will happily help resolve the situation. Note: Damageditems beyond the 14 days after delivery return window are not eligible for returnor refund.
WHAT PAYMENT METHODS ARE AVAILABLE?
The Breastie offers four types ofcurrency. CAD, EUR, GBP, and USD.
You can make payments with AmericanExpress, Visa or MasterCard, Interact Debit (Debit Visa), Apply Pay, Google Payand Paypal. Your credit or debit card is then charged when the order is shipped.
Please note: Canadian customerscan request pay by e-transfer. Please e-mailus at email@example.com for moreinformation.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes. The Breastie offers standardand express shipping to most countries. Please e-mail us at firstname.lastname@example.org for more information.
SHOULD I CREATE A BREASTIE ACCOUNT?
If you create an account, you:
• Track orders and review previous purchases
• Save your shipping addresses for a speedy checkout
• Manage account details, address book, and e-mail preferences
MY PACKAGE HAS GONE MISSING. HELP!
If you have not received your order that shows as “Delivered” on the site, or if it was lost by the carrier, we are happy to assist. Please e-mail us at email@example.com for help.
WHERE IS MY ORDER?
Once your order is placed, allow 2 to 4 business days to pack and ship from our warehouse. Once it is shipped, you receive an e-mail with the tracking information so you can track your package online. Allow from 5 to 10 days for the package to arrive.
WHEN WILL THE PRODUCT I WANT BE RESTOCKED?
We are working hard to restock quickly. Please Join The Waitlist for your desired items to be notified when it is back in stock.
HOW DO I USE MY COUPON CODE?
Enter the coupon code in your shopping bag before clicking on CHECKOUT. The coupon’s discount or promotion is then reflected in your final order.
I NEED HELP WITH THIS PROMO CODE.
Remember, only one discount code applies per order, and you can only use each code once. Discount codes will not validate on previous orders, gift cards, auto-delivery items, and a few special promotional items. Restrictions may apply.
E-mail us at hello@TheBreastie.com if you are still having trouble. Please include the list of what is in your cart in your e-mail. That way, our customer service team can provide you with accurate information.
HAVING TROUBLE PLACING YOUR ORDER?
We’re sorry you’re having trouble. Let’s get that order placed ASAP!
Try these things:
• Close your browser and start fresh.
• Purchase using an incognito window.
If you are still having some trouble, please e-mail us at firstname.lastname@example.org, so our customer service team can help you.
HELP! I WANT TO CANCEL OR CHANGE MY THE BREASTIE ORDER.
Unfortunately, we can’t change an order after it is placed, even to change the contents, change the shipping address, or cancel it.
Please confirm your details, especially your order's shipping information and contents, before you complete it.
THERE’S SOMETHING WRONG WITH MY ORDER.
We’re sorry! Every Breastie order is packed and shipped with care, but if there is something wrong, please get in touch at email@example.com.
Send photos of any issues to make it easier to assess the problem and determine the best next steps quickly.
DO YOU OFFER THE BREASTIE GIFT CARDS?
You give great gifts!
We do offer The Breastie e-gift cards! They range in value from $25 to $200. Just purchase a gift card for the amount you want and place your order. Shortly after we receive your order, you will get an e-mail with a unique code and redemption instructions.
Simply share the code with your lucky gift recipient. To redeem the gift card, enter the code provided in the promo code box at the checkout. Once the code is added, the balance is deducted from the total of the order.
I NEED HELP TRACKING MY ORDER!
Are you having trouble following your order’s journey? You will receive the tracking information as soon as it’s available. After that, the status updates are provided by the carrier.
If your tracking number doesn’t show updates or your tracking number doesn’t seem to work, please contact our support team at firstname.lastname@example.org.
CAN I BECOME AN AMBASSADOR FOR THE BREASTIE?
Thank you for your interest in joining the community of The Breastie Ambassadors to spread the word about The Breastie!
Please send an e-mail to email@example.com and submit your information, with your social media profile links. If there is an opportunity available, a member of our Ambassador Team will contact you soon.
DO YOU OFFER AN EXPEDITED SHIPPING OPTION?
Yes! We understand how exciting it is to get your The Breastie order. At the checkout, select the shipping option that fits your needs. Expedited shipping is one of those options.
THERE IS A MISTAKE IN MY SHIPPING ADDRESS. WHAT SHOULD I DO?
Please contact us asap! We can only change any shipping address before your package leaves the warehouse, so let us know right away.
WHEN WILL MY CREDIT/DEBIT CARD BE CHARGED ONCE I PLACE AN ORDER?
Charges are processed when you place an order to expedite shipping your package to you asap. It takes 1 or 2 business days for the charges to show on your statement.